Zimwebtech Terms and Conditions

Zimwebtech (“we”, “us”) provides the following services: Web hosting,web development, email hosting, domain registration together with such other services as are agreed between it and the customer (“the Services”).


By subscribing to any of the Services and opening an account with us (“the Account”) you (“the Customer”) agree to be bound by these terms and conditions. These terms and conditions apply to all Zimwebtech accounts. They set out the basis on which we offer our services and should be read carefully.


  1. Zimwebtech will use reasonable efforts to supply a continuous service. However, we are not liable for any loss of data resulting from delays outside of our control, missed or non-deliveries, service interruptions or by errors or omissions of the customer. Zimwebtech is not responsible for any losses suffered resulting from acts of God or force majeure including civil unrest, riots, floods, drought, fire, war and imposing legislation.
  2. You agree that Zimwebtech is not liable for any special consequential damages which you may suffer as a result of loss of business, contracts, profits, savings or otherwise. Zimwebtech does not exercise control over material sent over the Internet and excludes all liability of any kind for the publication by the Customer of inaccurate, misleading, offensive, threatening or obscene material.
  3. From time to time Zimwebtech or its sub-contractors carry out maintenance on the network, which may involve temporarily shutting down parts of our services. We will give as much notice as possible and shall try to keep this work to the period specified in the notice. Zimwebtech accepts no liability whatsoever arising from such a suspension of the service.
  4. Third party softwares and applications offered with our plans are subject to change without written intimation
  5. We reserve the right to pass on any additional charges or price increases as a result in price changes from third party software and license vendors irrespective of the hosting cycle.

Banned Content

Customers must use the Services provided for lawful, authorized purposes only. Transmission, storage, or presentation of any information, data or material in violation of any Zimbabwe/international law is prohibited. This list of banned content includes, but is not limited to:

  1. Illegal Material – This includes illegally exploited copyrighted works, commercial audio, video, or music files, and any material in violation of any regulation or material that is perceived to be misleading
  2. Warez – This includes, but is not limited to, pirated software, ROMS, emulators, phreaking, hacking, password cracking, IP spoofing and encrypting of any of the above. Also includes any sites which provide “links to” or “how to” information about such material.
  3. Defamatory content – any website content that makes a false claim, expressively stated or implied to be factual, that may give an individual, business, product, group, government or nation a negative image.
  4. We are under no obligation to edit, review or modify the contents of your website. However, we reserve the right to remove any content without notice.
  5. The Customer agrees to fully and effectively indemnify Zimwebtech against all losses, costs, actions, proceedings, claims, damages, expenses, (including legal expenses) or liabilities, howsoever suffered or incurred directly by Zimwebtech in consequence of the Customers breach or non-observance of the clauses above.
  6. Bit Torrents: Use of software and scripts for “bit torrents” or similar is not allowed on our servers. This includes sending or receiving files using these mechanisms.

Adult Content

We allow websites with legal adult content only. We do not allow pornographic or sexually-explicit images of children or any pictures/video which are obtained illegally to host on our servers.

Server / Resource / Staff Abuse

  1. You agree and understand that any attempts to undermine or cause harm to any of our servers is strictly prohibited and that we take no responsibility for the use of our client's accounts.
  2. If you abuse the resources we provide in any way, we reserve the unqualified right to immediately deactivate your Account without refund.
  3. We reserve the right to disable/delete any feature or application provided on shared hosting service without notification if that feature/application is found to be detrimental and/or is hampering the web servers overall health and performance.
  4. Abusing our ticket system will result in suspension of your account without notice.
  5. We provide unlimited connectivity for our Shared packages. Unlimited connectivity means that we do not accurately record and then enforce the bandwidth usage of your site unless it is deemed to be using an excessive amount. An excessive amount is classed as using more than 15% of the total bandwidth to said Shared node for an individual account. When such events occur, we reserve the right to immediately suspend service if the level of use is at risk of causing a disruption to other users. In other cases, we will attempt to communicate with you to discuss said usage. We reserve the right to charge additional fees if the normal usage of your site frequently exceeds this usage. If said charges are not acceptable to you, we will attempt to provide a reasonable time frame for you to move services.

The Company as Reseller or Sub-licensor

  1. We may act as a reseller or sub-licensor of certain third party services, hardware, software and equipment used in connection with the Services (“Resold Products”). We shall not be responsible for any changes in the Services that cause any Resold Products to become obsolete, require modification or alteration, or otherwise affect the performance of the Services. Any malfunction or manufacturer’s defects of Resold Products, either sold, sub-licensed or provided by us to you will not be deemed a breach of the Company’s obligations under this Agreement.
  2. Any rights or remedies you may have regarding the ownership, licensing, performance or compliance of any Resold Product are limited to those rights extended to you by the manufacturer of such Resold Product. You are entitled to use any Resold Product supplied by us only in connection with your use of the Services as permitted under this Agreement. You shall make no attempt to copy, alter, reverse engineer, or tamper with such Resold Product or to use it other than in connection with the Services. You shall not resell, transfer, export or re-export any Resold Product, or any technical data derived therefrom, in violation of any applicable law, rules or regulations.

commercial advertising,mailing list,email (spam)/unsolicited commercial email (uce)

  1. You agree and understand that spamming, sending unsolicited emails from our servers or using email addresses that are maintained by us is STRICTLY prohibited and will qualify your Account for immediate deactivation with no refund. Zimwebtech would be the sole arbiter as to what constitutes a violation of this Clause.
  2. You agree and understand that we have set a limit of 300 outgoing emails per hour on shared and reseller hosting.
  3. Our Hosting plans may come with a "mailing lists" feature, if you decide to use this feature make sure you ALWAYS ask a user for permission before adding them to your mailing list, Allow users to opt in and out of your mailing list.Failure to do that will qualify your account to immediate deactivation with no refund.


  1. Zimwebtech will use reasonable efforts to protect and backup data for clients, however, we do not guarantee the existence, accuracy, or regularity of our backup services and, therefore, you are solely responsible for making back-up files in connection with your use of the Services.
  2. You agree and understand that accounts with more than 20GB of Disk space will not be included on our daily Backup service

Security, Accounts and Login

  1. You are responsible for any misuse of your Account and you must take steps to ensure that others do not gain unauthorized access to your Account. You may not use your Account to breach the security of another account or attempt to gain unauthorized access to another network or server.
  2. We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.
  3. Your password provides access to your Account. It is your responsibility to keep your password secure.
  4. Sharing your password and account access with unauthorized users is strictly prohibited. You must take care and prevent others from using your Account since you will be responsible for the consequences.
  5. Attempting to obtain another user’s account password is strictly prohibited, and will result in termination of service.
  6. You must adopt adequate security measures to prevent or minimize unauthorized use of your Account.
  7. You may not attempt to circumvent user authentication or security of any host, network or account. This includes, but is not limited to, accessing data not intended for you, logging into or making use of a server or account you are not expressly authorized to access, or probing the security of other networks. Use or distribution of tools designed for compromising security is prohibited. Examples of these tools include, but are not limited to, password guessing programs, cracking tools or network probing tools.
  8. You may not attempt to interfere with service to any user, host or network or carry out DDOS attacks. This includes, but is not limited to, “flooding” of networks, deliberate attempts to overload a service, and attempts to “crash” a host.
  9. You agree and understand that users who violate systems or network security may incur criminal or civil liability. Zimwebtech will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations.
  10. You agree to complete your own tests for computer viruses in accordance with best computing practice prior to each and every operational use of the Services

Cancellations, refunds, Money back guarantee

  1. Zimwebtech reserves the right to suspend or terminate services on receipt of abuse complaints.
  2. An unconditional 30 days money back guarantee is provided on shared hosting. Domain registration fees do not come under the scope of this guarantee.
  3. Only first-time accounts are eligible for a refund. If you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
  4. Any service interruptions or downtime due to scheduled maintenance by us or our network providers will not count towards the uptime guarantee. Zimwebtech is not liable in any way for failure of third party services.

Advance Account

  1. If you maintain a credit balance, we will deduct from the credit balance when you purchase products or services from us.
  2. If the credit balance is insufficient for processing the order the order may not be processed.


  1. Discounts and coupon codes are reserved for first-time accounts or first-time customers only and may not be used towards the purchase of a domain registration unless otherwise specified.
  2. Any account found in violation of these policies will be reviewed by our Sales department and the appropriate charges will be added to the account. Coupon abuse will not be tolerated and may result in the suspension or termination of your account.
  3. All coupons and discounts are only valid towards the initial purchase and do not affect the renewal or recurring price.

Modification of our terms and conditions

  1. Zimwebtech reserves the right to modify/change these terms of service at all times. All customers are bound by the latest terms available on our site.


  1. The Customer agrees that it shall defend, indemnify, save and hold Zimwebtech harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Zimwebtech, its agents, its customers, officers and employees, that may arise or result from any acts or omissions of the Customer, its agents, employees or assigns in connection with their use of the Services.
Privacy Policy

Zimwebtech Privacy Policy

Our site

  • Our site's address is https://zimwebtech.com which provides the SERVICE. If you choose to use our Service, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions unless otherwise defined in this Privacy Policy.

    Information Collection and Use

  • For a better experience while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you.

    Log Data
  • We want to inform you that whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our Service that you visit, the time and date of your visit, the time spent on those pages, and other statistics.

  • Cookies are files with small amount of data that is commonly used an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive. Our website uses these “cookies” to collection information and to improve our Service. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our Service.

    Service Providers
  • We may employ third-party companies and individuals due to the following reasons: To facilitate our Service; To provide the Service on our behalf; To perform Service-related services; or To assist us in analyzing how our Service is used. We want to inform our Service users that these third parties have access to your Personal Information. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

  • We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the Internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

    Links to Other Sites
  • Our Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

    Children’s Privacy
  • Our Services do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

    Changes to This Privacy Policy
  • We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page. Contact Us If you have any questions or suggestions about our Privacy Policy.

Nice stuff others have said about us

Knowing who we work for keeps us going. At the end of the day, if our customers win, we win.

"I like your site maintenance services, at our company we don't have people with technical skills to maintain our site."

Customer Review

October 2020

"I am Happy with the website you guys created for me. Nice work."

Customer Review

November 2020

"I think you nailed it guys, the number of visitors is increasing after you performed SEO for my site."

Customer Review

September 2020

"They do exactly what they say. Unlike other Hosting providers."

Customer Review

September 2020

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Some of the world's biggest brands

We aspire to be the leader in Web Hosting in Africa and beyond. Zimwebtech is committed to stir the ship in the right direction to achieve this.

How to choose a web Hosting Company?

Note the type of hosting offered. What are the available support channels? What features are on offer. Server location. Security. Price and General feedback. Read more on our blog

What is Shared Hosting?

Is a web hosting service where many websites on one web server connected to the Internet. This is generally the most economical option for hosting, as the overall cost of server maintenance is spread over many customers. Read more on our blog

"My business is doing great without a website"

Sometimes a website doesn’t need to be built for the purpose of adding new customers, most people look up for business locations, directions and hours of operation on their smart phones or tablets. Read more on our blog

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